GENERAL

Access to the website Dwig Shop

and the purchase of products and services available through this website are subject to the following terms, conditions and notices (the ‘Terms of Services’). By using the services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.

 

TERMS OF SALE 

By placing an order online with https://www.dwigshopng.com

you are offering to purchase a product and subject to these terms and conditions. When placing an order, you undertake that you are 18 or over, all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

Dispatch time may vary according to the time of construction and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

 

DO YOU STORE MY CREDIT CARD INFORMATION WHEN I PAY ONLINE?

When you pay online, your payment information is actually processed by an online payment processor we have chosen called Paystack . This allows us to avoid storing credit card information, and therefore places the processor in charge of handling your credit card data. Since this is their business background, and area of expertise, they are better suited to handle, and secure, this type of information.

Some visitors have expressed the desire for their credit card number to be stored so they don’t have to key it in again when they make their next payment. Given the fact that we do not physically use the card information ourselves we do not store it, so there’s no way to retrieve it at a later time. Not storing this information protects you, as well as other cardholders. Some companies may choose otherwise but, with the knowledge that security breaches are becoming more of a concern, there is no real reason to store your credit card information if it’s not being used.

Does this mean you’ll always have to type in the credit card number? No. If convenience is a paramount concern of yours, you can merely use third party browser add-ons to assist you. These tools are freely available on the internet, and they’re offered for nearly every browser. These tools store information, such as credit card numbers, you type on your computer. This keeps the credit card number in your possession, which enhances your protection.

PRICING

The price for each product is stated in American Dollar (USD). We try to ensure that all prices quoted are accurate. The cost of foreign products and services may fluctuate and all prices advertised are subject to such changes. However, if a pricing error occurs, we will notify you via email detailing the change.

 

AVAILABILITY 

Because of the uniqueness of our products and the high volume of consumer demands, all orders  need 3weeks to make. However,if for any reason this is not implemented,we will contact you immediately via email giving you two options; wait for the product to be ready on the next shipment  date or cancel your order with a full refund credited directly to the credit or debit card used to place your order.

 

DELIVERY

•International delivery options include Standard Delivery Service (3-5 days).
More information on delivery can be found on our Delivery Information page.

 

RETURNS/EXCHANGE

We guarantee 100% satisfaction for our products. We’re fully convinced you’ll like what you receive. In rare cases where a customer gets the wrong style,c olor or length, exchanges are permitted, provided that none of the following terms and conditions has been breached:

  • All orders must be returned in the original packaging,l ace uncut
  • All returns/exchanges must be made within 72 hours of recorded receipt. • Exchanges are available for products of an equal value. For exchange of products with a lesser value, a partial refund will be issued. Whereby, the mistake is from our end ,we’ll take full responsibility for the returns shipping

*Customised orders cannot be returned or exchanged under any circumstance.

 

CANCELLATIONS

Orders may be cancelled within 24hrs after it is placed ,If you would like to cancel your order please contact us via email at [email protected]

 

COMPLAINTS

If you have a complaint about your order , please contact us via email at [email protected] and we aim to respond to you within 48 hours of receipt.

WELCOME TO OUR OFFICIAL WEBSITE.PLEASE, BE INFORMED ALL ORDERS TAKES 3WEEKS TO PROCESS,BEFORE THEY ARE SHIPPED.WE DONOT RUSH THE PROCESS,AS THESE ARE HAND MADE WIGS AND NEED QUALITY TIME TO CREATE,TO ENSURE YOU GET THE VERY BEST.YOUR TRACKING NUMBERS WILL BE UPDATED ONCE PROCESSING IS COMPLETE.